Sutra Check
sutracheck.in
Run Check
STATUTORY POLICY AUTHORING·CPA 2019 § 2(47) · DPDPA 2023 § 12

Statutory AI Grievance Redressal Policy Generator

Under the Consumer Protection Act 2019 (Sections 2(47) and 84–87) and the DPDP Act 2023 (Section 12), any entity deploying algorithmic decision-making to consumers in India must maintain an accessible, human-backed grievance redressal mechanism. Configure your system below to generate a production-ready statutory notice.

FEATURE 4PRACTICAL COMPLIANCE TOOL

AI Grievance Mechanism & Disclosure Generator

Under the Consumer Protection (E-Commerce) Rules, 2020 (Rule 5) and DPDPA 2023 (Section 13), any digital business using AI to evaluate, score, price, or interact with consumers must designate a resident Grievance Officer, acknowledge complaints within 48 hours, and provide human redressal.

A pure AI system with no human appeal pathway constitutes an actionable "deficiency of service" under Indian law.

Company & Grievance Parameters

Required for Production
⚠️ Example placeholder — enter your company's actual Indian registered corporate address before publishing.
AI-Grievance-Redressal-Policy.md
Statutory Anchors: CPA 2019 § 2(47), CPA E-Commerce Rules r. 5(4), DPDPA § 13, IT Rules 2026 r. 3(2)✓ Production Ready